Remote Support with Zoho Assist

Instructions

Here are the steps, once your request has been accepted, please feel free to call the help desk phone:

1. Click the link to the new Quick Support Client Portal (assist.DirectSupportAU.com) also found on all site pages use the “Get Help” button

2. You may need to enable desktop notifications (note: only required the first time you use the portal)

3. Fill in your name and email, and a short description is required (Note: if you are going to call me anyway, keep it short)

4. After submitting I will get a notification and will accept the remote session

5. Next you will see a confirmation that you are in the queue

6. Next a download button will appear please click download and then run the plugin

7. Now you can click join and the session will start

​

Note: please don't click away from the web page during the connection process and watch for popups and messages.

New client portal screen